This may sound very simple but communication is all about transferring emotion and energy. Words are simply carriers of that emotion. Yes, choice of words matter, but that is not communication. Consider this example. The new sales director was on boarded with a lot of frenzy. In his first address to all the team members, […]
Our communication at workplace needs a lot of simplification. Have you seen leaders who throw jargons and so called “hot words” that leave people more confused? When a boss says, “We need to get this done soon”, people are left to wonder what soon actually means. I once observed a senior leader who was approached […]
A retired weatherman was once questioned by a friend, “What kind of weather is it going to be tomorrow?” “The kind of weather I am going to love,” was the instant response with a gentle smile on his wrinkled face. “How do you know that it will be the weather you will love?” the friend […]
Quality you deliver has everything to do with how much you own your work, your actions and its respective impact on the other parts of the system you operate in. When you produce work that is useful, qualitative and something that others find valuable, it feeds your self-esteem and makes you a better individual. By […]
It is easy for us to get into denial mode when faced with a change, challenge or impending danger. People call this “ostrich effect” because there is a common (and false) legend about ostriches burying their heads in the sand to avoid danger. We often see humans behaving like ostriches in families, teams and in […]
I recently re-read a fantastic book “Peopleware: Productive Projects and Teams” by Tom Demarco and Timothy Lister. The book is filled with hard-won wisdom about executing projects and managing people for highest productivity. Here is a real-life story from the book that underlines importance of the “human aspect” of our work; especially creative work that […]
As individuals, teams and organizations, how much we learn from our past is critical for our improvement and future success. Hansei (meaning self-reflection) is an important part of Japanese culture – an exercise undertaken to look at past mistakes, outline the lessons and pledge to act on those lessons. According to Wikipedia, “Han" means to […]
In one of the TED talks, James Surowiecki shares: “If army ants are wandering around and they get lost, they start to follow a simple rule: Just do what the ant in front of you does. The ants eventually end up in a circle. There’s this famous example of one that was 1,200 feet long […]
Gross definition of quality is externally oriented – meeting and exceeding customer expectations, satisfying their implicit and explicit requirements, the degree of excellence, and conformance to specifications. They all refer to something outside of us. At a subtle level, quality stems from what is inside of us. More than deliverance to others, it is deliverance […]