Consider the following tale of two managers who wanted to be effective. – – – In quest of being effective, Peter tried doing too many things at a time. He jumped into every crisis and in the process, spread himself too thin. His priorities kept on changing in line with changing demands of workplace. He […]
… and I am very proud and happy about it. Jurgen Appelo (over at NOOP.NL), whom I have been reading since last couple of years, has compiled a list of Top 150 Management and Leadership Blogs. QAspire Blog ranks 89 amongst these, when mere inclusion in the list is an honor in itself. There are […]
Most organizations have “being customer focused” in their vision statements. Most common definition of customer is the one who pays for availing services. But those are external customers. The other part, and often a forgotten one, is that organizations have internal customers – the people who work with the organization. Quality System means a chain […]
This month’s Carnival of Leadership Development is hosted by Sharlyn Lauby at HR Bartender blog. I am happy to have my post 3 Lessons in Building Great Relationships with Customers featured there along with some of the best posts on Leadership Development. If you are looking for some fantastic reading on leadership and allied subjects, […]
I came across a book from Peter Drucker titled “Managing For The Future” published in 1992. The power of great writing is that it is timeless. I read this old book and still enjoyed reading it because ideas presented in the book (specially on Leadership) are still very relevant today. The shape of corporate organizations […]
March was again a productive blogging month. I lost first half-a-month worth of my writing time because of a business trip to Helsinki (Finland), but I could catch up eventually. First quarter of 2010 is gone – time really flies. You can revisit my writing in January 2010 and February 2010. In case you missed […]
I am fond of meaningful quotes and read this one a few days back – “Half of our problems can be solved by bridging the gap between what we know and what we do.” My experience suggests that excellent execution of simple ideas will yield better results than great ideas executed poorly. Similarly, having good […]
For me, Saturday is a ‘sharing day’ and here are five posts from my friends that I totally enjoyed reading in the last week (and you will too!) Resting on Your Laurels? by Rajesh Setty In this short and profound post, Rajesh emphasizes that while your ‘achievements’ provide fulfillment in life, your ‘contributions’ provide meaning. […]
When you deal with customers in your organization, you can either comply to contractual terms and deliver what is expected. Or you can go a step forward to assess opportunities to add differentiated value (Remember 102%?). When I refer to customer here, it could be an external customer or an internal one (people within your […]