You can improve almost everything in your organization. With so much to improve, how do you identify what are your top priority improvements? Here is the simplest answer: focus on improvements that directly impacts customer satisfaction or business profitability. Our customers are the most important beneficiaries of any improvement or change. Here is a simple […]
Just about the time that I was thinking about behaviors that impact quality of our outcomes, I read the following quote: “You get more of the behavior you reward. You don’t get what you hope for, ask for, wish for or beg for. You get what you reward.” – Michael le Boeuf As a manager […]
Change, they say, is the only constant. With rapid globalization and advent of technology, the rate of change in society and in organizations has just multiplied. We may not be ‘change management experts’, but having a set of thumb rules always helps when dealing with change (because at some point, we have to face/manage/lead a […]
I have been following Chris Guillebeau’s remarkable work via his blog since last couple of years. So when I heard about his new book “The Art of Non-Conformity”, I could not wait to order it. I am glad I did, because this book instantly made it to my favorite books in 2010 which also includes […]
I am always amazed when I see the “Golden Shower Tree” (Cassia Fistula, Garmalo or Amaltas). This tree blossoms with beautiful and bright yellow flowers at the peak of summer. The bloom is so profuse that entire tree is covered with yellow flowers hanging downwards on delicate branches. It extends a feeling of gold being […]
Friday is the day to share link love with some great insights from my friends in blogosphere. So, here are 5 posts that I loved reading (and you will too): Directions 7 by Nicholas Bate: Insightful and thought-provoking as usual. Goodness in small bits. Sometimes, what we look for is more important than what we […]
Consulting is a trust game. The more trust you are able to build with your customers, the more you earn (money, respect and credibility). Consultants are hired because they have an expertise and deeper understanding of a particular area. Core expectation from any consultant is that they deliver results. A few years back, when I […]
Did you ever think that an “audit” exercise can be a learning experience? Well, if you really ‘want to’ learn, you can find lessons almost everywhere. You just have to keep doors of your mind open! While discussing a problem, the audit consultant, with many years of experience, said the following: If we have a […]
August 2010 came to an end, and once again, I didn’t quite notice it in frenzy of everything going around. August was a fantastic month when rains enlivened us. The earth suddenly turned greener and merrier. September, for me, would be a breakthrough month in many ways. In case you missed reading any of my […]